Thank you for using our shipment services. We value your trust and strive to ensure that your shipping experience is smooth and hassle-free. However, we understand that there might be situations where you are unsatisfied or need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted.
1. Refund Eligibility
You may be eligible for a refund in the following scenarios:
- Service Cancellation:
- If you cancel your shipment request before the package is picked up or processed at the warehouse, you are eligible for a full refund.
- Lost or Damaged Goods:
- In the event that your goods are lost or damaged during transit due to our negligence, you are eligible for a partial or full refund based on the value of the goods declared at the time of shipment.
- Delay in Delivery:
- If the delivery exceeds the agreed-upon timeline due to reasons within our control (e.g., logistics failures, errors on our part), you may request compensation or a partial refund.
- Service Not Rendered:
- If we are unable to fulfill your shipment request due to operational issues on our end, a full refund will be issued.