Frequently Asked Questions
What is your parcel delivery coverage area?
We deliver parcels nationwide and internationally, covering major cities and remote areas.
How can I track my parcel?
You can track your parcel using the tracking number provided at the time of shipment through our website.
What are your delivery timeframes?
Delivery timeframes vary by destination, typically ranging from 1-5 business days for domestic and 5-15 business days for international.
Do you offer same-day delivery?
Yes, same-day delivery is available in select locations for an additional charge.
What items are prohibited for shipping?
We do not ship hazardous materials, perishable items, or any goods prohibited by law.
What should I do if my parcel is lost or damaged?
Please contact our customer service team immediately. We offer compensation for lost or damaged parcels under our terms and conditions.
Can I change the delivery address after shipping?
Yes, address changes are possible before the parcel reaches the destination city. Additional charges may apply.
Do you provide packaging services?
Yes, we offer secure packaging services at our drop-off locations to ensure your items are safe during transit.
What payment methods do you accept?
We accept cash, credit/debit cards, and online payments through our secure platform.
How do I schedule a parcel pickup?
Scheduling a pickup is easy! Use our website or contact our customer service team to arrange a convenient time.